Refund & Cancellation Policy

Last Updated: June 2026

At Devogue Products, customer satisfaction is one of our highest priorities. We are committed to providing quality products and excellent service to every customer. We understand that there may be situations where you need to cancel an order, request a return, or seek a refund. This Refund & Cancellation Policy explains the terms and conditions governing such requests.

By placing an order on our website, you acknowledge and agree to the terms outlined in this policy.

1. Order Cancellation

Customers may request cancellation of an order within 24 hours of placing it, provided the order has not yet been processed, packed, shipped, or dispatched.

Once an order has entered the processing or shipping stage, cancellation requests may no longer be accepted.

To request an order cancellation, please contact our support team as soon as possible at:

• Email: [email protected]

We will make every reasonable effort to accommodate your request where possible.

2. Return Eligibility

We want our customers to be completely satisfied with their purchases. If you receive a product that is damaged, defective, incorrect, or significantly different from the product description, you may be eligible for a return or refund.

To qualify for a return:

• The request must be submitted within 7 days of receiving the product.
• The product must be unused and in its original condition.
• The product should be returned in its original packaging whenever possible.
• Proof of purchase must be provided.
• Photos or videos may be requested to verify damage, defects, or incorrect items.

Our team will review each request individually to ensure a fair resolution.

3. Non-Returnable and Non-Refundable Items

For hygiene, safety, and operational reasons, certain items may not be eligible for return or refund, including:

• Products that have been used, altered, or damaged by the customer.
• Products returned without prior authorization.
• Products returned after the approved return period.
• Items damaged due to improper handling, misuse, negligence, or normal wear and tear.
• Clearance, promotional, or final-sale items where specified.

4. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Your email should include:

• Order Number
• Customer Name
• Description of the Issue
• Clear Photographs of the Product and Packaging

Once reviewed, we may offer a replacement, store credit, partial refund, or full refund depending on the circumstances.

5. Refund Process

After receiving and inspecting the returned item, we will notify you regarding the approval or rejection of your refund request.

If approved, the refund will be processed using the original payment method used for the purchase.

Please allow approximately 5–10 business days for the refund to appear in your account, depending on your bank, payment provider, or card issuer.

6. Shipping Costs

Original shipping charges are generally non-refundable unless:

• The wrong item was shipped by us.
• The product arrived damaged or defective.
• The return is required due to an error on our part.

Customers may be responsible for return shipping costs unless otherwise agreed in writing.

7. Refused Deliveries

If a customer refuses delivery without a valid reason, any shipping, handling, or return fees incurred may be deducted from any eligible refund amount.

8. Fraud Prevention

Devogue Products reserves the right to refuse refunds, returns, or exchanges where fraudulent activity, abuse of our policies, or suspicious transactions are suspected.

9. Contact Us